Is there something wrong with my resume?

My resume is currently on hotjobs.com and has been viewed several time but no one has contaced me. Please read over and tell me what i could do to make it better.......All contructive critisism welcome.

Experience

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Netel/Agent Relations

November 2003 - December 2006 Account Manager/Commissions Support Miami, FL

Began working for Netel in November of 2003 as a Customer Service/Sales Representative. While going above and beyond for our clients, upper management took notice and in April of 2004 promoted me to Trainer and Quality Assurance Monitor over our top producing project "Tel3Advantage.com". Responsibilities consisted of training between 18-25 new customer service/sales representatives every two weeks for one quarter. Monitor, record and give daily feedback to all representative on my team. Developed call scripts for both our outbound and inbound projects. Assisted the Quality Assurance Supervisor with creating and updating training packets for both Customer Service and Sales Departments. During my position as a Trainer/QA, Upper Management again took notice at my leadership skills and excellent job performance and in February of 2005 I was promoted to The Agent Relations Department as the Account Manager and Commissions Support of all Projects. This position allowed me to oversee our Agent Program in addition to assisting with the day-to-day marketing and development of our Advantage Programs and all Affiliate Projects. Responsibilities also included but not limited to;

• Conferring with department heads in order to discuss possible new accounts and to outline new policies and sales promotion campaigns.

• Monitored and analyzed sales promotion results to determine cost effectiveness of promotion campaign.

• Structured and maintained a daily and monthly record of revenue of all private label projects

• Trained our Agents via conference calls on how to market online and offline.

• Reviewed reports and records of activities of our agent to ensure progress was being accomplished toward specified program objectives.

• Compiled commission and entered data computed processed and paid out commissions earned weekly.

• Reviewed commissions, computed and reconciled errors to ensure accuracy of commission payout.

AT&T Winback Program/Technion Communication Corp

June 2002 - October 2004 AT&T Sales Representative Tamarac, FL

Called past AT&T customers and provided in depth on why they should return by offering a better long distance plan or a great incentive from AT&T. In addition, handled a high call volume of incoming calls from customers wanting to start a new local/long distance service or switch their existing service to AT&T. Analyzed credit information in order to determine risk of new customer and current customer calling in to switch or upgrade without an incentive code.

American Express

September 2001 - April 2002 Credit Analyst Plantation, FL

Analyzed the spending and payment habits according to account holder’s tenure with American Express. Conducted over 300 calls per day (inbound/outbound) to investigate complaints, verify accuracy of charges, and to correct errors in accounts. Entered codes for computer program in order to generate ratios for use in evaluating card holder’s financial status.

Made informed decisions on whether to increase or decrease a card holders spending limit based on factors such as income growth/verification, payment history, and credit score. Offered advice and collected promises of payment on card holders with a history of late payments, consistent delinquency or always out of pattern.

Precision Response Corp

November 1999 - September 2001 Account Support Rep Miami Lakes, FL

Provisioned AT&T Long Distance plans for new account holders. Reviewed delinquent account records to determine which customers will be contacted for collection of overdue accounts. Placed outbound call to existing customers and attempted to collect a payment or set up a payment plan for the past mount due. Updated any additional information needed. Kept record of collections and status of accounts.

Education

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Miami Jackson Senior High

June 1995 High School

High School Education Miami, FL

Objective

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• TRAINER

• ACCOUNT MANAGER

• ADMINISTRATIVE ASSISTANT

• SALES/CUSTOMER SERVICE MANAGER

• QUALITY ASSURANCE MONITOR

• FACILITATOR

Highlights

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• Expert in working in a Customer Service/Sales call center environment with over 8 years hands-on experience and 2 years of training, monitoring and Senior Representative job duties.

• Proficient in Microsoft Word and Microsoft Excel

• Skilled at organizing complex projects, defining project priorities, and delegating tasks.

• Possess excellent strong time management, organization and presentation skills.

It's unreadable because it's 10x too long...it's a letter, not a resume. Remove the narrative and stick to the facts!

- Netel, Nov. 2003 - April 2004

- Customer Service Representative

- Trainer and Quality Assurance Monitor - Responsible for top-producing project, "Tel3Advantage.com"

THAT'S ALL!

•Skilled at organizing complex projects, defining project priorities, and delegating tasks.

•Possess excellent strong time management, organization and presentation skills.

BULL...if you possessed strong organizational and presentaiton skills why is your resume so long.

Keep your subjective claims off the resume...write a fantastic resume and it's self-evident.

Get someone to proofread it for you. First paragraph has several gramatical mistakes.

eg "Upper Management again took notice at my leadership skills" instead of "notice of my leadership"

I don't like the excessive verbage about management taking notice, anyway. You don't need to be so narrative. Nobody screening resumes wants to read that much. BULLET point things.

Keep working on it and get other people to read it.

I agree with several of the other responders:

1) It is TOO LONG and too wordy.

2) It needs serious grammar help.

Shorten it (cut it in half!) and clean up the grammar and you may see a much more positive response.

Best wishes and good luck.

I think it is too wordy. For the Netel job, it should be bullet points instead of that first paragraph. Ideally, it should be all bullet points. Leave the paragraphs for the cover letter. Also, I think the objective should be at the top.

Also there are a few errors in the resume. Here are some corrections:

"Monitor, record and give daily feedback to all representatives on my team."

"took notice of my leadership skills"

"•Compiled commission and entered data, computed, processed and paid out commissions earned weekly. "

"Called past AT&T customers and provided in depth reasons for returning ..."

If I were to receive a resume like this I would call you for an interview. The only thing I would change is the last bullet - Possess excellent strong time management - pick excellent or strong.