Could it be that we're catching up?
The Kindergarten Continent has always had a good reputation for customer service & here in the Cynical, Jaded and Mean Islands we've always lagged behind on this front.
On the news yesterday it was reported that complaints here from disgruntled bank customers over extortionate bank charges for unauthorised overdrafts, has risen 400pct - could it be that finally, we're waking up to the fact we can as customers demand better, to be treated with respect & not be rooked at every turn?
Apparently, the knock on effect of this huge increase in customer awareness, is that now some 'insiders' in the industry are making noises about 'chargeable' current accounts, as paradoxically, its the 'unauthorised overdrafter' for want of a better phrase that makes it possible for 'free' current accounts to exist in the first place!
Are we going to accept this 'toffee' or demand that chief executives and associated 'suits' have a few less expensive business trips and a few more conference calls?
As long as you live in a region with a free market, you will ALWAYS have powerful market forces whether you see them or not.
